Return Policy
At Spirited Nomad Active, we stand behind our products, our services and you, our customer. Please ensure you have read and understood our Return Policy before making a purchase from our site. Additionally, please make your purchase carefully as we do not provide refunds, or cover the cost of return shipping unless an item is deemed faulty/defective.
(1) Store Credit Returns
If you are not satisfied with your purchase, let us know within 3 calendar days of the Delivery Date and you will be eligible to receive a store credit (in the form of a gift voucher) to the value of the amount paid by you after any discount or reward was applied to the returned item(s) on change-of-mind purchases if the returned item(s) is:
- Received at our Return Center within 14 calendar days from the Delivery Date with a valid Return Merchandise Authorization Number
- In original purchase condition - unworn, unused, undamaged, unaltered;
- With all tags, stickers, labels and protective packaging attached and in tact as when delivered
- In the original, undamaged product packaging, such as pouch and box;
- With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
In some cases a 15% restocking fee may apply and you will be notified if this is the case.
Unfortunately, we do not offer free returns (you are responsible for all cost associated with your return). We are also unable to provide product exchanges at this time.
Return Merchandise Authorization
You must submit a Return Merchandise Authorization Request to Spirited Nomad Active before an item can be returned and shipped back to us. To make a return, click here to access our request form. Please note that Return Merchandise Authorization requests may take up to 24 hours to receive a response from a member of the Spirited Nomad Active team, but the Returns Center will institute the return period from the time the communication was received. A Return Merchandise Authorization Number and return instructions will be provided to you by email. Please be sure to turn off any spam and junk-mail filters and add returns@spiritednomadactive.com to your address book.
Ship Item(s) Back
You must ship the item(s) back to the designated return address provided by the Return Center immediately upon receipt of your Return Merchandise Authorization Number. The return item(s) must be received by us within 14 calendar days from the Delivery Date.
We suggest purchasing a Tracking Number as we will not be responsible for your package if it is lost in transit and not delivered to the designated return location that was provided to you.
You are responsible for all shipping and related costs to return an item(s) to us.
Return Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
Store Credit
If you are approved, then your store credit will be processed and a gift voucher will be sent to you by email.
(2) Damaged, Defective or Wrong Items
We are happy to offer a full refund or replacement product (when available) if the item(s) received (i) was damaged in transit (ii) has a manufacturer’s defect or (iii) doesn’t match the online description.
Products deemed damaged/defective are considered to have material or manufacturing flaws that:
- would have stopped you from buying it, if you had known about the fault;
- are unsafe or create an unsafe situation;
- are significantly different from the images or description presented
We will require a photo as proof of the damaged/defective/wrong item with your Refund Request before any refund will be issued. Most refunds will require the product to be sent back to our facility if it has already been shipped, but if it is not possible to ship the item back to our facility you may be eligible for a 50% refund.
Return Merchandise Authorization
Should you receive a product damaged, defective, or if it is the wrong item(s), please submit a Return Merchandise Authorization Request with photo proof using the Return Request Form, within 3 calendar days of the Delivery Date. Please note that Return Merchandise Authorization requests may take up to 24 hours to receive a response from a member of the Spirited Nomad Active team, but the Returns Center will institute the return period from the time the communication was received. A Return Merchandise Authorization Number and return instructions will be provided to you by email. Please be sure to turn off any spam and junk-mail filters and add returns@spiritednomadactive.com to your address book.
Ship Item Back
You must ship the item(s) back to the designated return address provided by the Return Center immediately upon receipt of your Return Merchandise Authorization Number. Please be sure to include a copy of your receipt for the shipping cost inside your return package (only standard shipping charges will be reimbursed).
We suggest purchasing a Tracking Number as we will not be responsible for your package if it is lost in transit and not delivered to the designated return location that was provided to you.
The return item(s) must be received by us within 14 calendar days from the Delivery Date.
Return Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund
If you are approved, then your refund will be processed, and issued to the original method of payment used. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you (if applicable) and the return shipping costs ONLY if a copy of the return shipping receipt is attached to and included in the return shipment. Please note: only standard carrier services will be refunded.
A refund will not be issued for any or all of the following reasons:
- If you changed your mind;
- If you accidentally ordered the wrong product;
- If you decided you did not like the product;
- If you found the item cheaper somewhere else;
- If you have no use for the product;
- If the item(s) is confiscated by your local Customs.
Please allow sufficient time for the refund to hit your account. The timing largely depends on the processing times of the applicable bank or payment institution and is not within our immediate control.
PLEASE DO NOT RETURN ANY PRODUCT WITHOUT FIRST CONTACTING US WITH A RETURN REQUEST. We cannot guarantee any store credit, refund or replacement if this process is not followed.
(3) Final Sale
All sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be refunded, returned or received a store credit, unless required by law.